Helpdesk and User Support

Looking for a tech support company that is responsive, reliable, and affordable? Look no further than EKM. We are New York's premier managed IT service and support company that caters to many non-profits, small businesses, and professional individuals across many industries. We know and understand too well that technology support comes in all shapes and sizes. That's why we design the right service package just for you and your budget. So don't wait any longer; contact us today so we can help you solve all your technology problems.

SOME OF THE COMMON PROBLEMS OUR service DESK CAN HELP YOU SOLVE:

Why Tech Support is Crucial to the Overall User Experience

Slow or crashed computers
Printing problems
Improper configurations or system settings
Internet connectivity and speed issues
Technology training and guidance services
Virus and malware removal
Backup and restore services
Computer procurement and installation services
And many more!

Let's solve it today

Our technicians are experts with Mac and PC computers!

Need immediate assistance?

If you need immediate technical assistance, please send us an email or give us a call. Please provide us as much detail about the issue as possible, including specific error messages and the last thing you did. Our response time is second to none, and having the details available will let us help you even faster.

Email: support@ekmitsolutions.com

Phone: (929) 408-6377

“In 18 months, we’ve been amazed by how efficiently & effectively our IT is being handled, and how much money & time we’re saving. If you have an in-house IT, EKM makes them better. If you don’t, EKM saves you from wasting resources on an outsourced provider. We used EKM at 8 employees, and we’ll use them at 500. ”

— Saxon Eldridge COO, Anchor Worldwide

Check out our solutions tailored and designed just for you:

For Professionals

If you have an IT department, but find that they are spending more time on day-to-day support and maintenance rather than mission critical thinking, then EKM can supplement your current IT department for your full/partial support operation.

If you are a private individual and in need of technology support or technology decisions, we can be there for you. We started our service helping professional private individuals from various industries navigate their technology needs at home, from procurement decisions, software troubleshooting, privacy concerns, to technology training and more. Technology is forever changing and sometimes you need a partner to always be there to assist you and point you to the right direction. At EKM we can design the right service package just for you.

Our All-inclusive Support and Management Package for Business

We wrap all of the essential technology services in an affordable all-inclusive IT support service called our All-Inclusive Solution. Our managed services company includes CTO-level consulting as part of the service in order to help you select the right technologies to support your organizational goal for growth.

Our IT management service can serve as an outsourced technology “department” for small business and nonprofits, or can add capacity to your current IT department by providing day-to-day IT support solutions for your employees and infrastructure.

We choose technology that’s appropriate for small businesses with an emphasis on reliability and the possibility of rapid growth. We implement IT solutions to protect your data, which is valuable, instead of your hardware, which is not. And we minimize IT infrastructure, because a room full of servers is a cost center that’s no longer a competitive advantage.

We are different from traditional managed IT service companies because we provide your IT infrastructure for an affordable flat fee with unlimited support. We work to keep your technology up and running, anticipate problems before they occur, and minimize downtime. Check out our Technology Management Services.