Why EKM Managed Services?
EKM provides top quality, IT manage services in NYC and all along the Eastern Seaboard. Serving as your IT department, we can manage your technology so that you can focus on what you do best. So, why should you choose a EKM?
Eliminate Downtime for Your Business
When your technology isn’t working, you can’t do your job. If you can’t do your job, you’re losing money. We offer 24/7 network monitoring and take steps to prevent downtime so you won’t lose time looking for someone to fix it after it breaks.
Prevent Problems from Happening
We create, deploy, and sustain IT systems, preventing problems from happening in the first place. We provide monitoring, management, and detection. We notify you about a failing component in your IT operations, such as a server, a hard-drive, or a cable line. We replace it before it goes down, which can affect your operations, income, and reputation.
Increased Productivity
As an MSP, we increase your business productivity by providing reliable network solutions, efficient technology, and uncomplicated IT support honed by decades of IT experience. By hiring us, you entrust your tech to the experts, and you can focus on your core business functions, save time and energy.
Avoid Service Disruptions
As a proactive MSP, we prevent your service disruptions by monitoring and supporting tech performance. As a result, you give better customer experience and experience greater confidence about your business.
Prevent Losing Money
Save money from overspending on technology solutions. Avoid making the wrong purchase decisions by tapping on the years of our experience and expertise. Better operations lead to better customer experience which leads to repeat sales and referrals.
Safeguard Your Business
EKM helps you safeguard your top business resource – your precious data. By implementing robust cyber security, strategic data backup and disaster recovery practices, you ensure business continuity.
How do we do it?
Lower IT Costs, and a Predictable, Scalable IT Budget
EKM’s cuts customer cost by 40% versus in-house IT. EKM’s NYC managed IT support services are priced on a predictable, fixed monthly fee based primarily on the number of employees in your organization.
Superior Support, Fast Remote and Reliable On-Site Service
EKM has beaten the competition in bench marked IT support customer surveys 8 quarters in a row. EKM resolves 90% of issues with rapid response remote support. But if you need a technician in your office, we’ll dispatch one.
Broad Scope of Knowledge
EKM’s team has a wide range of background and training that can’t be replaced with a single hire or small team.
Coverage for Mac, PC, and Mobile Devices
EKM supports all of your employee’s devices, from Mac and PC to phones and tablets or laptops.
Reporting and Transparency
EKM provides real time reporting on backup, system availability, hardware and software inventory, vendors, projects, tickets, and more. It’s your system; you’ve got a right to know if it’s working.
Security and Policy
EKM protects your network against intrusion, malware, viruses, spam, and other hazards while allowing your employees access to the work they need, when they need it. And we provide a full set of IT policies to keep your organization audit compliant.
Backup and Disaster Recovery
EKM ensures that your data is backed up – both in your office and in the cloud.
What’s Not Included?
EKM supports routine business activity from the setup to the decommissioning of your computer systems. One-time events such as office moves and major installations are billed separately as projects.
What the On-boarding Process Like?
The transition to EKM's Managed Service is easy, with no required disruptions to your employees.
our customers
EKM’s customers include many nonprofits, schools, small businesses, and professional individuals. Contact us for a full proposal of our EKM Manage Service.
More About EKM’s Managed Services
Technology continues to evolve at lightning speed, and the options grow exponentially. Most businesses do not have the time or expertise to assess all these options, not to mention the distraction and the risk that can result from adopting technologies that are not reliable or cannot meet your companies needs. EKM curates your technology so you can focus on your business goals.
EKM works with dozens of technology partners to provide an all-inclusive suite of services for our customers. Our solution provides all essential infrastructure and applications for your business or nonprofit. For over 10 years, EKM’s platform has been built on enterprise best practices and network security. However, because the needs of our customers are constantly changing, we are continually assessing emerging technologies and add the services our customers need to stay competitive once we have found the most appropriate and reliable technology solutions.
Additionally, our NYC IT support team specializes in these ‘partner’ applications in order to provide your employees with a fast, reliable, managed IT support service. Because our platform is built using these partner applications, our tech support team includes specialists in these technologies and are very efficient at supporting them for your organization. Because of our relationships with our vendors, we are able to provide $40,000 worth of upgrades that most small businesses and nonprofits typically do not – or cannot – take advantage of due to high cost of investing in and maintaining these solutions with a traditional in-house IT department. With these upgrades offered as part of EKM’s IT services, customers typically experience immediate superior functionality and data protection. EKM can also provide faster deployment of technology to quickly meet your organization’s changing needs. When needed, additional technological resources can be available to you in a matter of hours instead of the weeks it would take most in-house IT departments to order hardware, load the software and install the servers.
From enterprise business solutions, to data back-up and restore, to remote access and email solutions…EKM works with its partners to provide these NYC IT support services – and more – as part of our all-inclusive service. And with unlimited customer support included in the fee, we have a strong incentive to select partners that help us provide your organization with technology that is reliable and user-friendly. Contact us today to learn more about our managed IT support services.
Save Money on Infrastructure & Headcount
How We Save You Money
Learn more here
We believe in streamlining infrastructure whenever possible, and identifying secure hosted solutions to help your organization reduce your overall costs while maximizing functionality and data security. EKM's All-In-One Solution eliminates the need for time-and-materials IT consultants, and can replace or increase the capacity of an in-house IT department. We offer the best unlimited IT support New York has to offer and CTO-level consultation as part of the all-inclusive fee.
Our affordable IT managed service solutions include approximately $40,000 worth of upgrades and enhancements to help replace or reduce current or future costs incurred in hardware, software, maintenance, desktop support and strategic consultation.
